Hubport product
Marketing CRM
Bring conversations from Facebook, Instagram, TikTok and Zalo into one inbox; manage leads in a pipeline, nurture automatically with playbooks and measure campaigns all the way to revenue.
Inbox
Every chat channel in one inbox
Lead
Kanban pipeline & SLA
Automation
Playbook-driven nurturing
Key features
One shared inbox, one lead pipeline, automatic nurturing playbooks and a dashboard showing which channel, campaign and person brings in revenue.
Shared conversation inbox
Reply to customers from any channel on one screen, with their profile and purchase history right there.
Response SLA
Alerts for conversations waiting too long.
Auto assignment
Distribute chats by shift and skill.
Playbook automation
Start from a template or design your own: triggers, actions, run counts and success rates.
Automation
Automatic playbooks: intake & assignment, appointment reminders, post-service care, win-back of past customers.
Message templates
A library of purpose-built templates shared across channels and staff.
Marketing performance dashboard
Compare by day, channel and staff with charts for new customers, leads, closed orders and revenue.
Campaigns & tracking
Attach budget, goals and channels; measure leads, cost and revenue per campaign.
Performance dashboard
Track new customers, closed orders, conversion rate and a consultant leaderboard.
Campaigns & budgets
Every campaign has goals, channels, dates, budget and actual spend.
And much more
Everything you need in one module
Omnichannel inbox
Facebook, Instagram, TikTok, Zalo and livestream in one inbox, filtered by channel, status and owner.
Lead pipeline
Drag leads through New → Contacted → Consulting → Booked with SLA breach alerts.
Automation
Automatic playbooks: intake & assignment, appointment reminders, post-service care, win-back of past customers.
Message templates
A library of purpose-built templates shared across channels and staff.
Campaigns & tracking
Attach budget, goals and channels; measure leads, cost and revenue per campaign.
Performance dashboard
Track new customers, closed orders, conversion rate and a consultant leaderboard.
Feature details
Everything daily operations need
Connected channels
Connect and monitor each channel's health.
- Facebook Page & Messenger
- TikTok Business
- Zalo OA / ZNS
- Threads
Contacts & segments
A marketing contact book tied to customer profiles.
- Tag and filter by channel and status
- Merge duplicates
- Full interaction history
Multichannel content
Schedule and manage posts across many pages at once.
- Post calendar
- Content approval
- Engagement tracking
Settings & compliance
Control send windows, frequency and data permissions.
- Send time windows
- Frequency caps
- Team permissions
Turn every conversation into a sales opportunity
See Hubport's Marketing CRM running with your own channels.
Explore other modules