Data Deletion Instructions

This page explains how to request deletion of personal data stored by the Hubport software (operated by HITECH GLOBAL COMPANY LIMITED). It applies to two groups of people:

• Hubport customers – shop owners and businesses that subscribe to the software.
• Buyers / end users – anyone who messaged, commented on or ordered from the Facebook Page, Instagram, TikTok, Zalo OA, Shopee store, etc. of a shop that uses Hubport to manage conversations and orders.

You do not need a Hubport account to send a request.

1. Send a deletion request

Email privacy@hubport.vn with the subject "Data deletion request" and include details that help us find your data:

If you messaged a shop

• Your display name on Facebook / Instagram / TikTok / Zalo (a profile link helps).
• The name of the shop's Page, account or store you messaged, commented on or bought from.
• The platform used (Messenger, Instagram, TikTok, Zalo, Shopee, etc.) and roughly when.
• The phone number or email you gave the shop (if any).

If you are a Hubport customer

• Your business name and the email you sign in to Hubport with.
• What to delete: the whole account or part of the data (for example, data from a Page you disconnected).

You can also call (+84) 985697535 or write to 60/130/48 Huỳnh Thị Na, Đông Thạnh, Hóc Môn, TP.HCM, Vietnam.

2. Verification and timeline

• Within 3 business days: we email you to confirm receipt, with a request ID to track it.
• To protect you, we may ask you to prove you own the account or conversation concerned (for example, by sending a short code from that account).
• Within 30 days of successful verification, the data is removed from live systems; backup copies are removed on the backup cycle, at the latest within 90 days.
• We email you when deletion is complete.

3. Data that will be deleted

For people who messaged a shop

• Your display name, profile picture and platform identifier (such as a Facebook Page-scoped ID).
• Message and comment content and attachments in your conversations with the shop.
• Phone numbers, emails and addresses captured from conversations, and the related customer profile and care notes.

For Hubport customers

• The account, staff accounts and sign-in details.
• Data you entered or synced: products, customers, conversations, orders, appointments, inventory, uploaded files.
• Access tokens connecting to Facebook, Instagram, TikTok, Zalo, Shopee, etc. – those connections are revoked.

4. Data we may keep

Some data must be kept by law and is not deleted immediately, for example:

• Invoices, transaction records and payment details – kept for the period required by accounting and tax law.
• Data needed to handle complaints, disputes or requests from competent authorities.

This data is used only for those legal purposes and deleted when the retention period ends.

5. Notes for people who messaged a shop's Page

• The shop decides why your information is used; Hubport processes the data on the shop's behalf. When we receive your request, Hubport deletes the data in Hubport's systems and notifies the shop concerned.
• The original messages still exist on the platform (for example, in the Page's Messenger inbox). To delete those, contact the shop directly or use the platform's own deletion tools.
• You can stop sharing new data by blocking the Page or no longer messaging the shop.

6. Remove Hubport's access on Facebook

If you signed in to or authorized the Hubport app with your Facebook account:

1. On Facebook, go to Settings & privacy → Settings → Apps and websites.
2. Select Hubport → Remove.
3. Email privacy@hubport.vn if you also want previously synced data deleted.

7. Contact

• HITECH GLOBAL COMPANY LIMITED (CÔNG TY TNHH HITECH GLOBAL)
• Tax ID: 0317275885
• Address: 60/130/48 Huỳnh Thị Na, Đông Thạnh, Hóc Môn, TP.HCM, Vietnam
• Phone: (+84) 985697535
• Support email: support@hubport.vn
• Data protection email: privacy@hubport.vn
• Website: https://hubport.vn

See also the Privacy Policy and Terms of Service.