Privacy Policy

Hubport is software developed and operated by HITECH GLOBAL COMPANY LIMITED ("Hubport", "we"). We value your privacy and are committed to handling personal data safely, transparently and responsibly.

This policy explains what information we collect, how we use it, who we share it with and how we protect it when you visit hubport.vn or use the Hubport software – including when you connect Hubport to Facebook, Instagram, TikTok, Zalo, Shopee, Google and other platforms. By using our services, you agree to the practices described below.

1. Information we collect

To provide and improve our services, we may collect:

• Personally identifiable information: name, email, phone number, company name and other details you provide when signing up, booking a demo or contacting support. Hubport does not collect sensitive data such as health status, biometrics, bank accounts or criminal records.
• Usage information: device type, browser, IP address, access times and interaction statistics – data that does not directly identify you.
• Connected platform data: when you link a third-party account, Hubport receives the data you authorize, such as messages, comments, orders, customer details and engagement metrics.
• Your business data: products, orders, customers, inventory, appointments and other data you enter or sync into the system. This data belongs to you.

2. How we use information

We use data to:

• Provide, operate and maintain the Hubport software.
• Improve features, performance and user experience.
• Contact you, give advice and technical support, and send account-related notices.
• Detect and prevent fraud and keep the system secure.
• Meet our legal obligations.

Account verification

• Hubport verifies accounts by email, SMS one-time passcode or phone number.
• Hubport does not request or store ID document images (ID card, passport) or biometric data for verification.

3. Sharing and disclosure

We do not sell your personal data. Data is shared only:

• With infrastructure and service partners such as hosting, storage, email/SMS, shipping and payment providers – only as needed to run the service. Partners must follow information-security standards and Vietnamese law.
• When required by competent authorities, by law or to comply with a court decision.
• With your consent, for other purposes clearly communicated beforehand.

4. Data security and retention

a. Security commitment

Data is stored on secure server infrastructure, encrypted in transit and protected by role-based access control. Our staff access data only when needed to operate the service, to support you at your request or when required by authorities.

b. Your right to delete data

You can delete data yourself in the software or ask us to delete it. Deleted data cannot be recovered; please back up important information beforehand.

c. Data after your plan ends

• Grace period: Hubport keeps your data for 90 days after your plan expires. During this time the account is read-only; you can renew to continue or export your data.
• Automatic deletion: after 90 days, unless you renew or have another agreement, the system may delete all data to free up resources.
• If you configured an earlier deletion schedule, the shorter period applies.

d. Your responsibilities

You are responsible for keeping login details secure, managing staff permissions and backing up important data. Hubport is not liable for losses caused by leaked passwords, late renewal or deletion settings you chose.

5. Data from connected platforms

Hubport connects to third-party platforms to help you manage conversations, orders and customers. We only access data you have authorized, use it solely to serve you, and store it encrypted on Hubport infrastructure.

Facebook and Instagram

When connecting, Hubport asks for the permissions it needs, for example: listing the Pages you manage, reading and replying to Page messages and comments; optionally reading ads data, product catalogs and business assets. Some features may not work if required permissions are not granted. Hubport receives real-time updates via webhooks to show and answer messages and comments promptly.

TikTok

Hubport accesses comments, messages, orders and engagement metrics through the TikTok API and webhooks to manage conversations, track engagement and produce reports for you.

Zalo

Hubport sends and receives messages through Zalo Official Account and Zalo ZNS to care for customers, send order updates and appointment reminders as you configure.

Shopee and other marketplaces

Hubport syncs orders, products, inventory and buyer questions through marketplace APIs to process orders and support customers.

Google

Hubport's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not transfer or sell this information to third parties beyond the purpose you requested.

Your rights over platform data

• Ask to see the platform data Hubport processes on your behalf.
• Ask us to correct inaccurate data.
• Disconnect and request deletion at any time (see the Data Deletion Instructions); you can also revoke access directly in each platform's settings.

6. International data transfers

Some of our infrastructure providers may host servers outside Vietnam. In that case we apply appropriate safeguards and complete the procedures required by Vietnamese law for transferring personal data abroad.

7. Your rights and Hubport's rights

Your rights

Under personal data protection law, you have the right to:

• Be informed and give (or withdraw) consent to processing.
• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete data.
• Request deletion, restriction or object to processing where the law allows.
• File complaints as provided by law.

To exercise these rights, email privacy@hubport.vn. Deletion requests are explained step by step in the Data Deletion Instructions.

Hubport's rights

With the customer's consent, Hubport may use the customer's name, logo and deployment results in marketing materials, success stories and product research. You can ask us to stop at any time.

8. Cookies and tracking technologies

The website uses cookies and similar technologies to remember sign-in sessions and language, measure visits and improve the experience. You can block or delete cookies in your browser settings; some features may not work fully without them.

9. Links to other websites

Our website and software may link to third-party sites. We do not operate them and are not responsible for their content or privacy policies; please read their policies.

10. Children's privacy

Hubport's services are intended for businesses and not for anyone under 16. We do not knowingly collect children's data; if we find any, it will be deleted immediately. Parents or guardians can contact us for help.

11. Changes to this policy

We may update this policy to reflect changes in technology and law. Material changes will be announced by email or in the software at least 30 days before they take effect.

12. Contact us

For any question about this policy or requests about your personal data, please contact:

• HITECH GLOBAL COMPANY LIMITED (CÔNG TY TNHH HITECH GLOBAL)
• Tax ID: 0317275885
• Address: 60/130/48 Huỳnh Thị Na, Đông Thạnh, Hóc Môn, TP.HCM, Vietnam
• Phone: (+84) 985697535
• Support email: support@hubport.vn
• Data protection email: privacy@hubport.vn
• Website: https://hubport.vn

Step-by-step instructions for deletion requests: Data Deletion Instructions.

This policy is written in line with Vietnamese personal data protection law and refers to international standards such as the GDPR.